Marketing

08 Sep Ensuring a smooth data check-in at Hilton

hotel-guest-check-in-happy-desk-agent-handing-card-to-guestManually managing 20 separate campaign code spreadsheets, and manually testing links in batches of up to a hundred at a time -- that was how Hilton’s senior digital analyst was spending her days. In the process of each campaign rolling out, she devoted primary resources to ensuring the compliance of other team members: making sure each marketer and e-commerce manager understood the rules about who was meant to use which codes, and managing permissions and exceptions. These tasks were made more daunting because of the company’s complex code structure, leading to a cycle of training, manually checking links, and fixing mistakes (hopefully pre-launch).
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23 Aug Manual data-sitting shortchanges you and your company

Too often, the analytics professionals you hired to provide insights and analysis end up spending their days plugging up holes and cleaning up spills. They came on board ready and willing to realize their potential and contribute to the success of the venture, and instead they’re doing work that manages to swing back and forth between tedious and frantic, and is anything but fulfilling. If they could spare a few minutes to look up from all the codes, they might wonder how they got stuck.
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18 Aug The Future Marketing Organization

Marketing OrgWhat is the optimal structure of the marketing organization of the future? That is the question I discussed today with a senior director for digital analytics at a Fortune 500 company. We agreed that the eventual answer is yet to be defined and could vary somewhat between large and small organizations. Even so, one thing is clear: the landscape is shifting quickly, with digital analyst roles proliferating and becoming increasingly specialized by channel. There is enormous variation in the new marketing structures currently taking shape, particularly in large marketing organizations.
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15 Aug Keeping the Trains running on time: A Case Study in Data Capture

Right at the end of the process of preparing its first campaign codes through Tracking First, Amtrak ran into a serious problem. The email pattern had been identified and selected with no issues, and the new codes and classifications followed suit. But when the landing page was entered for each of these email links, Tracking First’s interface lit up with errors. My phone rang, and the users asked me what they had done wrong.
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08 Aug This is not a job for humans

Manual Data EntryThe very last week that I worked as a web analyst for a Kansas City agency, a toxic email was thrown over the wall from the marketing side to ours. It was quickly passed like a hot potato until it landed in my lap. The ask: could we run a quick check on the campaign links they had prepared for a big release, just days away? The total number of links needing a “quick” check: 8,472.
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04 Aug Analytics and Marketing: Taming the Last Frontier

Not that many years ago, the field of data analytics was like the wild west, with stakeholders making their claims without considering how their interests should be governed within a wider community. But now, maverick analytics implementations are a dying breed. Tag Management Systems are here to provide order, allowing us to lay out standardized tags across our digital properties like so many row houses. From there, we can deploy the beat cops of Tag Auditing Solutions to patrol the streets and catch tracking anomalies early.
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